1. Information We Collect

When you make an enquiry or booking, we may collect information including:

• Your name and contact details (email address, telephone number, residential address).
• Government-issued identification or passport details (required for guest registration).
• Number of guests, booking dates, and details of any special requests.
• Payment information (processed securely through our third-party payment provider).
• Limited technical information such as your IP address, browser type, and website usage data collected through cookies.

2. How We Use Your Information

We process your personal information for the following purposes:

• To respond to booking enquiries and manage reservations.
• To process payments, refunds, and security deposits.
• To communicate with you before, during, and after your stay.
• To comply with South African legal and regulatory requirements (such as guest registration logs).
• To improve our services, website functionality, and overall guest experience.
• To send occasional promotional updates where you have chosen to receive them. We will never sell your personal information to third parties.

3. Sharing Your Information

We only share your personal information where necessary to:

• Process transactions securely via our payment gateways.
• Manage bookings and synchronize reservation calendars.
• Prepare the property for your arrival (coordinating cleaning/hosting staff).
• Comply with statutory obligations or court orders.

All third-party service providers are contractually expected to handle your information securely and in accordance with applicable South African privacy laws.

4. Cookies and Analytics

Our website uses cookies to improve your browsing experience and help us analyze web traffic. You may disable cookies through your browser settings, although doing so may affect certain website features.

5. Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

6. Your Rights Under POPIA

In terms of POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal details.
• Request deletion of your personal information where legally permissible.
• Withdraw your consent for marketing communications at any time.
• Lodge a complaint with the South African Information Regulator.