1. Booking & Payment

Submitting an enquiry does not constitute a confirmed reservation. A booking is confirmed only once availability has been confirmed, the required payment has been received, and a written Booking Confirmation has been issued by Zuri Bluu.

• Accommodation rates are determined using a dynamic pricing model and may vary according to season, demand, public holidays, local events, length of stay and promotional offers. Once confirmed, your quoted rate will remain unchanged unless your booking is amended.
• A 50% deposit is payable to secure your booking, with the balance due 30 days before arrival.
• Bookings made within 30 days of arrival require full payment immediately. Failure to pay by the due date may result in automatic cancellation.

2. Security Deposit

A refundable security deposit of R5,000 is payable before arrival.

Following your departure, the property will be inspected and, provided no damage, excessive cleaning requirements, or missing items are identified, the deposit will normally be refunded within seven (7) business days. Where costs exceed the security deposit, the Responsible Guest remains fully liable for the remaining balance.

3. Cancellation Policy

All cancellations must be made in writing to Zuri Bluu. The cancellation fee is calculated as follows:

• More than 30 days before arrival: Full refund less a reasonable administration fee.
• 14-29 days before arrival: 50% refund of monies paid.
• Less than 14 days before arrival: No refund.

No refunds are available for no-shows, late arrivals, or early departures. If we are able to re-let your cancelled dates to another guest group, we may, at our sole discretion, provide a partial or full refund after deducting reasonable recovery costs.

4. Check-In & Check-Out

• Check-in is from 15:00 onwards.
• Check-out is by 15:00 on the day of departure.
• Early check-in or late check-out may be available by prior arrangement but cannot be guaranteed. A valid government-issued identification document may be requested upon arrival.

5. House Rules

We kindly ask all guests to treat Zuri Bluu with the same care and respect as they would their own home. Essential rules include:

• Maximum occupancy is 10 registered guests.
• No parties, events, functions, or commercial activities are permitted without prior written approval.
• Quiet hours apply strictly between 22:00 and 08:00.
• No unauthorized overnight guests or external visitors.
• Smoking and vaping are permitted outdoors only. Cigarette butts must be disposed of safely.
• Children must be supervised at all times, particularly around the plunge pool and outdoor decks.
• Leave the property in a reasonably clean and tidy condition on departure.

6. Utilities & Property Services

Complimentary High-Speed Wi-Fi is provided. While every effort is made to ensure uninterrupted electricity, water, internet, and municipal services, occasional interruptions such as load shedding or municipal outages may occur and are beyond our reasonable control.

Secure parking is available on-site; however, vehicles and their contents remain entirely at the owner's risk. There is a full-time caretaker on the premises, and dogs are also kept on the property.

7. Circumstances Beyond Our Control

If circumstances beyond our reasonable control—including severe weather, floods, fires, government restrictions, municipal service failures, or other events that make the property unavailable—prevent us from honouring your booking, we will endeavour to offer alternative dates or an appropriate refund of monies paid, less any irrecoverable costs.

8. Liability

Guests occupy and use the property entirely at their own risk. To the fullest extent permitted by South African law, Zuri Bluu shall not be liable for loss, theft, injury or damage unless caused by our gross negligence or where liability cannot legally be excluded. We strongly recommend that guests obtain suitable travel and booking cancellation insurance.

9. Our Right to Cancel

To protect the property, our neighbours, and future guests, Zuri Bluu reserves the right to decline, cancel, or terminate a booking immediately where there is suspected fraud, non-payment, unauthorized parties, excessive disturbance, illegal activity, or any serious breach of these Terms or the House Rules. In such circumstances, guests may be required to vacate the property immediately without refund and will remain liable for any damages or losses incurred.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Nothing contained herein limits any rights afforded to consumers under applicable South African legislation, including the Consumer Protection Act (CPA).